Help & contact
Find answers here – and how to reach us.
Frequently asked questions
How is my progress saved?
Automatically – on your device and in your game account on our server. You don’t need to sign up anywhere.
I have a new device. How do I bring my progress?
Two ways:
- With Apple: if you tapped “Sign in with Apple” under Profile → Account on your old device, just tap it again on the new one.
- With your account code: find it on your old device under Profile → Account (“Show”). On the new device, enter it under Profile → Account → “Load account onto this device”.
I lost my account code.
If you used “Sign in with Apple”, that gets you back into your account. Without Sign in with Apple and without your account code, we unfortunately can’t help: we don’t know your code ourselves – we only store a checksum of it that can’t be turned back into the code.
A purchase didn’t arrive.
Restart the game with an internet connection – purchases that got stuck are delivered automatically on the next start. If something is still missing, email us with the date, the item and the order ID from Apple’s receipt.
How do I get a refund?
Payments go through the App Store, so Apple handles refunds: reportaproblem.apple.com.
How do I play with friends?
Tap Friends in the menu and enter your friend’s friend code. Once you’re friends and both in the menu, you can invite them – up to four players per group. Whoever taps “Play” takes everyone along.
Where do I change language, sound and vibration?
Under Profile → Settings. You can also change the volume from the pause menu during a match.
The game stutters.
In Low Power Mode, the iPhone runs games at half the frame rate – turn it off while playing. Closing other apps helps too. The game adjusts its graphics to your device automatically.
My connection dropped.
Don’t worry: the game reconnects on its own. Your spot in the match is kept for 45 seconds, and a computer player takes over until you’re back.
How do I turn off usage data?
Under Profile → Settings → “Share usage data”. Our privacy policy explains what it covers.
How do I delete my account?
Under Profile → Account → “Delete account”, then tap again. This deletes your game account on our server, including friends, rank, purchases and Sign in with Apple. Your progress stays on the device.
If you keep playing, the game automatically creates a new account. If you don’t want any data with us at all, delete the app afterwards too.
Someone has a mean player name.
Email us the name and roughly when you saw it. We’ll take care of it.
Contact us
Feel free to tell us your friend code so we can find your account. But never give your account code to anyone – not even us. We will never ask for it.
There’s a dedicated page for parents: For parents.